Privacy Policy
At Escora, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our escrow payment platform.
1. Information We Collect
1.1 Information You Provide Directly
When you use Escora, you provide us with:
Your WhatsApp phone number, which serves as your account identifier.
Your legal name for identity verification and transaction records.
Your bank account details including account number, bank name, and account name for receiving payments.
Transaction details including item descriptions, prices, delivery addresses, and communication with other users.
National Identification Number (NIN) and passport photograph for Tier 2 verification.
Bank Verification Number (BVN) and passport photograph for Tier 3 verification.
1.2 Information Collected Automatically
We automatically collect:
Transaction history including dates, amounts, parties involved, and transaction status.
Usage data including message timestamps, response times, and feature usage patterns.
IP addresses and location data to detect fraud and ensure security.
Payment information processed through our payment provider Paystack.
1.3 Information from Third Parties
We receive information from:
Paystack regarding payment processing and transaction status.
NIN and BVN verification services to confirm your identity.
Banks for payment transfers and account verification.
2. How We Use Your Information
2.1 Transaction Processing
We use your information to facilitate escrow transactions, verify buyer and seller identities, process payments and refunds, generate transaction receipts, and communicate transaction updates through WhatsApp.
2.2 Fraud Prevention and Security
We use your information to detect suspicious activity and fraud patterns, verify user identities through NIN and BVN checks, monitor transaction velocity and unusual behavior, prevent money laundering and terrorist financing, and comply with financial regulations.
We analyze transaction patterns including:
Transaction frequency and amounts
Repeated transactions between the same parties
Unusual timing or geographic patterns
Transactions that exceed normal user behavior
2.3 Customer Support
We use your information to respond to inquiries and complaints, resolve disputes between buyers and sellers, investigate reported issues, and improve our customer service quality.
2.4 Platform Improvement
We use aggregated, anonymized data to:
Analyze platform usage and performance
Identify and fix technical issues
Develop new features and services
Understand user needs and preferences
2.5 Legal and Regulatory Compliance
We use your information to:
Comply with Know Your Customer (KYC) requirements
Respond to legal requests and court orders
Prevent illegal activities and enforce our Terms of Service
Cooperate with law enforcement investigations
4. Data Security
4.1 Security Measures
We protect your information through:
Encryption of data in transit and at rest using industry-standard protocols.
Secure servers with restricted access controls.
Regular security audits and vulnerability assessments.
Staff training on data protection and privacy.
Multi-factor authentication for administrative access.
4.2 Payment Security
Payment card information is processed by PCI-DSS compliant providers.
We do not store complete card numbers or CVV codes.
Bank account information is encrypted and access-restricted.
All financial data is handled according to Nigerian financial regulations.
4.3 Limitations
While we implement strong security measures, no system is completely secure. You are responsible for maintaining the security of your WhatsApp account and reporting any unauthorized access immediately.
5. Data Retention
5.1 Active Accounts
We retain your information while your account is active and for necessary periods afterward:
Transaction records are kept for regulatory compliance.
Communication logs are kept for dispute resolution.
KYC documents (NIN, BVN, photos) are kept for financial regulations.
Usage data is kept for platform improvement.
5.2 Closed Accounts
When you close your account:
We retain information required by law for regulatory and legal purposes.
Non-essential data is deleted within 90 days of account closure.
You can request complete deletion subject to legal retention requirements.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
Contact us through WhatsApp or email to exercise these rights.
Access your personal information
Correct inaccurate information
Update your profile details
Request copies of your transaction history
6.2 Data Deletion
You may request deletion of your information, subject to:
Legal retention requirements for financial records
Ongoing transactions that require your data
Dispute resolution processes in progress
Regulatory compliance obligations
6.3 Marketing Communications
We may send you service updates and important notifications through WhatsApp. You cannot opt out of essential transaction-related messages.
6.4 Withdrawal of Consent
You may withdraw consent for certain data processing, but this may limit your ability to use Escora services. Some processing is necessary for contract performance and legal compliance.
7. Children's Privacy
Escora is not intended for users under 18 years old. We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will delete it immediately. Parents or guardians should contact us if they believe a minor has provided information.
8. International Data Transfers
Your information is primarily stored and processed in Nigeria. If data is transferred internationally, we ensure adequate protection through standard contractual clauses or other legal mechanisms.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated through WhatsApp or email. Continued use after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy questions, data requests, or complaints, contact us at:
If you have concerns about how we handle your data, you may contact the Nigeria Data Protection Commission (NDPC).
Email: privacy@getescora.com
Website: www.getescora.com
13. Your Consent
By using Escora, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. You acknowledge that:
You understand what information we collect and how we use it.
You consent to KYC verification including NIN and BVN checks.
You consent to fraud monitoring and transaction analysis.
You understand your rights and how to exercise them.
Thank You
Thank you for trusting Escora with your information. We are committed to protecting your privacy while providing secure escrow services.
Escora — Your data, protected.
